Enterprise Client Success Manager – B2B SaaS

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for enhancing customer satisfaction, retention, and growth among our key clients.

• Foster robust, long-lasting relationships while ensuring outstanding customer value.

• Collaborate closely with cross-functional teams.

• Oversee the enterprise onboarding and go-live processes.

• Establish trust as an advisor by sharing best practices.

• Track adoption trends and gather provider feedback to pinpoint gaps, risks, and opportunities for expansion.

• Assist with client-side change management initiatives.

• Create and present client success reviews that emphasize client performance and effectiveness.

• Maintain an in-depth understanding of product offerings.

• Work together with colleagues and management to suggest and execute improvement opportunities.

⛳️ Requirements

• Highly driven to excel in a fast-paced role, requiring flexibility to work beyond standard hours to assist customers.

• Adept at resolving customer issues and managing dissatisfied clients effectively.

• Proficient in identifying customer needs and showcasing advantageous upsell opportunities.

• Ability to operate independently with minimal supervision.

• Willingness to travel up to 20% for client meetings or events.

• Excellent communication and interpersonal capabilities.

• Capacity to understand corporate structures and identify key decision-makers.

• Strong negotiation and influencing skills.

• A collaborative team player with a growth-oriented mindset.

• Proficient in, or capable of learning, business intelligence (BI) and advanced reporting software.

• Highly skilled in MS Excel.

• Strong technical abilities in navigating various software platforms.

• Solid understanding of outpatient therapy front office workflows.

• Preferred: Background in clinical settings and/or experience as a licensed rehabilitation therapist.

🏝️ Benefits

• Competitive salaries.

• Remote/hybrid work environment.

• Potential equity compensation for exceptional performance.

• Flexible PTO policy.

• Company-sponsored lunches for all employees.

• Company-paid disability and life insurance benefits.

• Company-funded family and medical leave.

• Comprehensive medical, dental, and vision insurance benefits.

• Discounted pet insurance options.

• FSA/DCA and commuter benefits available.

• 401k plan.

• Complimentary access to digital fitness classes and wellness content.

• Recovery suite at headquarters, featuring a cold plunge, sauna, and shower facilities.