Enterprise Account Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main support contact for broker inquiries under the supervision of the Enterprise Account Executive.

• Ensure prompt and professional communication with brokers, loan officers, and processors.

• Handle incoming requests and assist in resolving routine inquiries, escalating more complex matters as necessary.

• Aid in outbound broker engagement initiatives utilizing CRM tools and communication platforms.

• Meticulously record all broker interactions, requests, and follow-ups in the CRM system.

• Assist in disseminating product updates, rate alterations, and program information to brokers.

• Support the development and distribution of marketing and informational materials.

• Collaborate with internal operations teams to provide loan-level support and ensure efficient workflows.

• Keep organized records and maintain a strong attention to detail in all tasks.

• Prioritize daily responsibilities to meet team deadlines and enhance overall productivity.

• Engage in team meetings, sharing updates and learning actively from senior colleagues.

• Develop a foundational understanding of mortgage products, programs, and the wholesale channel.

• Assist with additional tasks and initiatives as assigned.

⛳️ Requirements

• Basic experience in customer service, support, or relationship-oriented positions.

• Strong enthusiasm for learning about mortgage products, programs, and the wholesale lending sector.

• Excellent communication skills, both written and verbal, in a professional setting.

• Highly organized with the capability to manage multiple tasks at once.

• Comfortable using CRM systems, email platforms, and standard business tools.

• Detail-oriented with a strong commitment to follow-through and accountability.

• Ability to work autonomously while also contributing positively to a team environment.

• Open to coaching, feedback, and ongoing personal development.

• Positive demeanor with a readiness to learn and embrace new challenges.

🏝️ Benefits

• Competitive compensation structure.

• Comprehensive health, dental, and vision coverage.

• 401(k) plan.

• Paid time off and company holidays.

• Career development and growth opportunities within eLEND.