Enterprise Account Manager – Hospitality, Food and Beverage

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of enterprise clients, serving as their primary point of contact and ensuring retention, renewals, and growth.

• Cultivate robust relationships with individuals at all organizational levels, from daily users to senior executives, and lead regular business reviews that demonstrate value and return on investment.

• Collaborate closely with various teams within Access, including Customer Success, Solutions Engineering, and Product, to ensure that customers receive the necessary support and that issues are addressed promptly.

• Identify opportunities to expand existing accounts and oversee contract renewals, which includes pricing discussions and coordination with legal and procurement teams.

⛳️ Requirements

• Over 5 years of experience in enterprise account management, customer success, or relationship-driven sales.

• Established history of retaining and expanding a substantial enterprise portfolio ($5M+ ARR).

• Experience managing intricate, multi-stakeholder accounts within Fortune 1000 or large enterprise settings.

• Strong commercial acumen with the capability to recognize expansion opportunities and lead renewal negotiations.

• Familiarity with account management or success methodologies (QBR frameworks, MEDDPICC for expansion, success planning, etc.).

• Exceptional communication skills, executive presence, and the ability to foster trust at all levels of the organization.

• Proficient in Salesforce CRM and tools such as Claude, Clari, or LinkedIn Sales Navigator.

• Bachelor's degree or equivalent professional experience; MBA is a plus.

🏝️ Benefits

• 22 days of paid time off.

• 11 company-paid holidays.

• Medical, dental, and vision insurance.

• 5% 401(k) company match.

• A variety of additional benefits that can be selected based on your preferences.