Enterprise Account Management Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of NDR and GRR objectives throughout the enterprise portfolio.

• Develop and implement strategies for expansion.

• Spearhead commercial negotiations regarding renewals and expansions.

• Ensure a robust and precise expansion pipeline is maintained in Salesforce.

• Lead, mentor, and enhance the capabilities of a team of Enterprise Account Managers.

• Design AI-driven operating systems and measurement frameworks.

• Personally oversee a selected portfolio of 1-2 key enterprise accounts.

• Uphold CRM integrity and accuracy in forecasting.

⛳️ Requirements

• Over 8 years of experience in enterprise account management or customer success within a SaaS setting, demonstrating a strong commercial track record.

• More than 3 years of experience leading and nurturing high-performing account management or customer success teams.

• Experience in healthcare SaaS is highly preferred.

• Proven ability to navigate enterprise deals with annual contract values exceeding $500K.

• Familiarity with AI tools in either a commercial or operational capacity.

• Experience in managing large, complex client engagements.

• Proven history of overseeing workstreams across cross-functional teams.

• Ability to thrive in ambiguous environments.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development

• Bonuses

• Stock options

• Wellness programs