Enrollment Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Connect with potential patients via high-volume outbound calls to promote and enroll them in Lumata Health’s care management services.

• Conduct a minimum of 50 outbound calls each day and secure at least 7 enrollments daily.

• Emphasize the benefits and features of the program to potential patients.

• Address questions, concerns, and objections to facilitate enrollments.

• Assist patients throughout the enrollment process and accurately gather necessary information.

• Stay updated on enrollment policies, procedures, and compliance regulations.

• Keep precise records of enrollments and document patient interactions.

• Collaborate with team members to exchange best practices and strategies for achieving enrollment goals.

• Liaise with other departments to guarantee smooth service delivery and ensure customer satisfaction.

• Engage in training sessions and team meetings.

• Meet and surpass monthly enrollment targets and performance metrics.

• Monitor and report enrollment activities, outcomes, and performance to supervisors.

• Utilize Salesforce CRM to log patient interactions.

• Adhere to company policies, procedures, ethical standards, regulatory guidelines, and company protocols.

• Carry out additional tasks as assigned to further Lumata Health’s objectives.

⛳️ Requirements

• Strong sales instincts, including skills in persuasion, objection handling, and closing.

• Empathetic and patient-centered approach while balancing metrics with compassion.

• Exceptional verbal and written communication abilities.

• High resilience in a quota-driven setting with frequent rejection.

• Excellent organizational skills and meticulous attention to detail in documentation.

• Capacity to work independently in a fully remote environment.

• Reliable Wi-Fi connection.

• Secure, distraction-free home office that complies with HIPAA regulations.

• Preferred 2+ years of experience in eye care or a related field.

• Preferred 1+ years of sales experience.

• Proficiency in Electronic Medical Record (EMR) systems is preferred.

• Minimum internet bandwidth of 50 Mbps download and 10 Mbps upload per person working from home.

• Ability to sit for extended periods and work at a computer.

• Capability to hear, speak, make calls, and participate in virtual meetings.

• Proficient in both verbal and written communication.

• Ability to maintain privacy and restricted access to company-issued computers while handling patient data.

• Camera must be on during virtual meetings.

🏝️ Benefits

• Monthly bonus potential of up to $750.

• Medical, Dental, and Vision coverage.

• Paid time off.

• Parental leave.

• Regular performance feedback.

• Incentives based on performance.

• Opportunities for professional growth.

• Remote-first working environment.

• Flexible work-life balance.

• Ongoing learning opportunities.

• Team discussions focused on health, wellness, and celebrations.