Enrollment Specialist

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Accurately process incoming and outgoing paperwork as well as electronic communications through meticulous manual data entry across various databases.

• Manage a high volume of inbound and outbound calls, both internal and external, concerning new and existing enrollment files.

• Conduct outbound follow-up calls to update existing files and finalize new enrollment files.

• Engage with program stakeholders on a daily basis via phone and electronic means.

• Register potential and current customers in multiple databases.

• Receive, investigate, organize, file, and retrieve confidential and time-sensitive forms and documents.

• Follow up with individuals and families from the state to assist in resolving issues.

• Oversee, distribute, and monitor program-specific materials.

• Maintain a comprehensive filing system.

• Analyze and address customer inquiries effectively.

• Perform thorough and precise research.

• Adhere to contract, state, and Medicaid requirements.

• Identify opportunities for process enhancements and improved working conditions.

• Occasionally work outside standard hours to accommodate high-volume demands.

• Carry out other assigned work-related tasks.

• Support Acumen’s cybersecurity compliance by adhering to relevant policies, procedures, standards, and guidelines.

⛳️ Requirements

• Minimum of two years of experience in customer service.

• Capability to effectively manage high volumes of inbound and outbound calls.

• Strong professional oral and written communication skills.

• High level of accuracy and ability to handle responsibilities with minimal supervision.

• Exceptional integrity.

• Comfort working with numbers.

• Ability to read and accurately work with formulas.

• Proficient in 10-key data entry by touch.

• Outstanding organizational skills, attention to detail, time management, and follow-through.

• Ability to prioritize and manage multiple demands successfully.

• Skillful in handling conflict and challenging customers.

• Demonstrates patience and perseverance.

• Familiarity with contract, state, and Medicaid specifications.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and growth.

• Supportive work environment and team culture.