Enrollment Call Center – Post Acceptance Student Stage

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivering outstanding customer support to students and university staff, primarily via phone and email

• Skillfully addressing all student concerns to achieve precise resolutions

• Responding to intricate inquiries related to the University’s policies

• Building relationships and collaborating with support offices to resolve student issues

• Discovering creative methods to enhance student services

• Executing suggestions from the Management Team

• Achieving or surpassing departmental key performance indicators

⛳️ Requirements

• Some college education

• Required customer service/sales experience

• Preferred Bachelor's degree

• Previous contact center experience is preferred

• Capability to work first/second shifts and rotating Saturdays

• Proficiency in Microsoft Word, Excel, and Outlook

• Exceptional verbal and written communication abilities

• Ability to respond to emails and phone inquiries within 24 hours

• Competence in reasoning, analyzing information, and recognizing potential issues

• Capacity to apply sound judgment to find solutions to problems

🏝️ Benefits

• Options for remote work