English Speaking Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with customers through messages on Instagram, Whatnot, email, and various other platforms

• Deliver exceptional customer service and foster a positive customer experience

• Assist customers with inquiries regarding: Shipping updates, Order questions, Missing packages, Product details, Repack information

• Address customer concerns swiftly and professionally

• Monitor orders and maintain customer information organization

• Keep comprehensive records of customer interactions and issues

• Clearly communicate updates with the VividSportsVault team

• Follow up with customers concerning orders, inquiries, and support requests

• Manage incoming customer inquiries and occasional outbound follow-ups

• Uphold professionalism and a friendly demeanor in all customer interactions

• Oversee and sustain basic social media presence (Instagram, Whatnot, etc.), which includes responding to comments/messages and helping to keep pages active and focused on customer needs

⛳️ Requirements

• Excellent written and verbal communication skills in English with a clear American accent

• Previous experience in customer service is preferred

• Friendly, professional, and customer-oriented attitude

• Strong communication and problem-solving capabilities

• Ability to multitask and manage multiple conversations simultaneously

• Proficient in using Instagram, Whatnot, email platforms, and online systems

• Strong organizational abilities and attention to detail

• Capable of working independently and responding promptly

• Experience with social media platforms (Instagram, Facebook, etc.)

• Background in e-commerce or online customer support is advantageous

• Dependable, motivated, and team-oriented

🏝️ Benefits

• Flexible Schedule

• Work from Home

• Opportunity for growth