English Customer Service Specialist – Permanent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide Level 1 support through phone, email, and ticketing systems for clinical operations and processes

• Diagnose and resolve standard issues; escalate more complex cases as necessary

• Oversee user accounts and access management across various platforms

• Ensure prompt and precise case management while upholding high service quality

• Serve as a subject matter expert for designated clinical systems, facilitating essential vaccine-related activities

⛳️ Requirements

• Proficient in English (both written and spoken)

• Excellent communication and customer service abilities, demonstrating empathy and clarity

• Capable of multitasking in high-pressure environments while maintaining attention to detail

• Prior experience in helpdesk or service desk roles is advantageous; a background in life sciences or healthcare is preferred

• Comfortable with technology and quick to adapt to new systems

🏝️ Benefits

• Internet allowance

• Private health insurance

• Comprehensive training provided

• Access to numerous E-Learning courses