Engineer, Managed Services, Contact Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute minor system upgrades for Contact Center solutions.

• Implement slight adjustments in call routing and prompts.

• Follow best practices established by Cisco, Amazon, Five9, and Presidio.

• Troubleshoot and perform administrative modifications to clients’ contact center environments as necessary.

• Stay informed about newly released versions of Cisco, Amazon, Five9, and third-party contact center products.

• Maintain existing certifications and pursue new contact center certifications as they become available.

⛳️ Requirements

• Bachelor’s degree or equivalent experience (preferably BS/BA in Electrical Engineering/Computer Science).

• Minimum of 2 years of experience in Contact Center operations.

• Capability to evaluate a problem and identify an effective course of action.

• Familiarity with project management and resource tracking methodologies.

• Understanding of software and/or hardware testing and implementation processes.

• Ability to collaborate effectively and contribute positively as a team member.

• Excellent written and verbal communication skills, along with strong listening and presentation abilities.

🏝️ Benefits

• Competitive salary.

• Options for remote work.