Engineer, Managed Services – Contact Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers of the Contact Center.

• Engage in application development, troubleshooting, modifications, scripting, patching, and providing technical support to customers.

• Travel expectations: primarily remote work with 5% travel required for associates.

• Follow best practices established by Cisco, Amazon, Five9, and Presidio.

• Diagnose issues and implement administrative changes in customer contact center environments as necessary.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience in a work or military setting.

• A minimum of 2 years of experience in a Contact Center environment.

• Capability to evaluate a problem and identify an effective solution.

• Familiarity with project management and resource tracking methodologies.

• Understanding of software and/or hardware, along with testing and implementation processes.

• Ability to contribute effectively as a team member and provide value.

• Excellent written and verbal communication abilities.

🏝️ Benefits

• Health insurance coverage.

• 401(k) matching contributions.

• Flexible working hours.

• Paid time off.

• Opportunities for remote work.