Engagement Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Facilitate the completion of CHE in nephrology offices, dialysis clinics, or through telehealth; collaborate with Nurse Practitioners and clinics to prepare for in-person appointments.

• Conduct outbound calls to patients, caregivers, and clinics for scheduling CHEs, sending reminders, and rescheduling; arrange telehealth CHEs for patients unable to attend in person.

• Welcome new patients to the program and gather any new concerns from existing patients; escalate issues to the RN or Nurse Practitioner as necessary.

• Maintain precise documentation and communicate updates about patients to the care team.

• Exhibit outstanding interpersonal skills to foster trust, encourage patient participation, and navigate barriers to engagement.

• Organize outreach initiatives by urgency and significance to enhance patient impact.

• Coordinate patient care by ensuring access to eligible resources/programs and assisting with referrals and provider appointments.

• Make outbound calls and handle inbound calls from patients, providers, and Village resources.

• Complete non-clinical screenings and pathways under the supervision of the Manager; escalate to the Integrated Care Nurse when necessary.

• Assist the clinical team in guiding patients through the continuum of care by executing tasks as directed.

• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to facilitate member enrollment in programs.

• Communicate directly with patients in a timely and professional manner.

• Maintain accurate, complete, and confidential documentation.

• Demonstrate excellent two-way communication skills, both verbal and written.

⛳️ Requirements

• High School Diploma or GED is required; an Associate’s or Bachelor’s Degree is preferred.

• Previous experience with IKC is required.

• Over 2 years of professional experience in customer service, patient-facing, or telephonic outreach roles is preferred.

• Prior experience in healthcare is preferred.

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

• Strong verbal and written communication skills, active listening abilities, and motivational engagement techniques.

• Highly organized with excellent time management and follow-through skills.

• Ability to work both independently and collaboratively with care team members.

• Home workspace must provide a quiet, private environment with reliable high-speed internet.

🏝️ Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, and PTO cash out.

• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more.

• Professional development programs: DaVita offers various programs to help strong performers grow within their careers and provides on-demand virtual leadership and development courses through DaVita’s online training platform, StarLearning.