• Acting as the strategist and technical consultant for architects and technology leaders among Akamai's Premium clientele.

• Collaborating with Sales and pre-sales teams to provide recommendations that enhance the adoption of Akamai's products and services.

• Enhancing customer satisfaction, retention, and growth by addressing the customer's needs and business objectives.

• Serving as the primary point of contact for customers and leading the account team to ensure customer success.

• Addressing escalations related to various products, platforms, or implementations and identifying improvements to reduce future risks.

• Advocating for the customer internally and influencing internal decisions to facilitate positive customer outcomes.

• Possess 6 to 8 years of experience along with a Bachelor's degree in Computer Science, Engineering, or related fields.

• Be a passionate customer advocate focused on delivering technical solutions.

• Have a solid understanding of internet technologies and the online industry, including HTTPS, DNS, DevOps, Web Development, and Web Security.

• Exhibit a good understanding or prior experience working with Content Delivery Networks (CDNs).

• Showcase experience in a customer-facing role within the Information Technology sector.

• Demonstrate strong communication abilities and an aptitude for building trusting relationships with customers at various levels.

• Be a collaborative team player, able to prioritize, and solve problems in a rapidly changing environment.

• Showcase experience in Program or Project Management within cross-functional and technical teams.

• Your health

• Your finances

• Your family

• Your time at work

• Your time pursuing other endeavors

Engagement Manager II

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