Class Manager

📋 Description

• Ensure participant satisfaction: As their main point of contact, you will guarantee that the course evolves into a success story — from initial contact to the final completion.

• Be a solution-oriented individual: You will collaborate with our teaching, product, and administrative teams to address any organizational or interpersonal issues effectively.

• Uphold quality standards: You will meticulously maintain class records, keep an eye on attendance and dropouts, and make sure everything operates seamlessly.

• Mediate and facilitate: In challenging situations, you will serve as the connection between participants and instructors — remaining calm, clear, and empathetic.

• Support onboarding and offboarding processes: You will warmly greet new participants and ensure they conclude their course with a positive experience.

⛳️ Requirements

• You possess a university degree and ideally have 1–3 years of professional experience in areas such as adult education, training providers, project management, customer service, or related fields.

• You are proficient in both German and English, with strong written and verbal communication skills.

• You enjoy engaging with people and can handle challenging conversations with empathy.

• You maintain your composure under pressure and can confidently navigate complex organizational structures.

• You are comfortable working in an international setting and can adapt to diverse perspectives.

🏝️ Benefits

• A diverse role with significant responsibilities.

• The chance to actively influence and improve processes.

• A motivated team with streamlined decision-making processes.

• A modern work environment with flexible working options.

• Stay active through Urban Sports Club offerings.

• Prioritize your mental well-being with Nilo.

• Work under palm trees? Absolutely. Enjoy workations of up to 2 x 4 weeks per year within the EU.