Engagement Manager, Consulting Services

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee daily engagement delivery, addressing any issues that arise and managing communications with clients and the Solution Executive.

• Align clients’ expectations with communications, typically alongside the Solution Executive.

• Maintain comprehensive tracking of Tasks and Deliverables.

• Guarantee the quality and timely delivery of all outputs.

• Prepare completion estimates and monitor/resolve any budget discrepancies.

• Provide status updates on all active engagements.

• Manage the scope and financial aspects of engagements, ensuring they remain on schedule, within budget, and on target for deliverables.

• Monitor engagements to ensure adherence to scope and contract requirements.

• Oversee the quality of Delivery and notify the client, Solution Executive, and Account Management and Recruiting teams if issues emerge.

• Identify new Client Managers and opportunities within accounts you currently oversee.

• Foster new business opportunities with both new and existing accounts.

• Estimate and define the scope of new project opportunities to support Oxford sales professionals.

• Prepare estimates and budgets for new engagements.

• Assist existing Oxford sales team members in positioning, proposing, selling, and closing new service business.

• Build and sustain relationships at the client manager level.

• Manage specific focus areas to bolster the business foundation in support of Oxford’s sales teams.

⛳️ Requirements

• Bachelor’s Degree in Business, Computer Science, or Information Systems; MBA is preferred.

• Over 5 years of consulting experience.

• More than 5 years of industry-specific experience in the designated focus area.

• Experience at the Manager or Senior Manager level with a Big 5 consulting firm (or similar).

• Proven expertise in managing, prioritizing, solving complex issues, and engaging in a consultative sales role.

• Capability to lead and mentor IT Staffing Sales Directors and Local Account Managers.

• Experience as a Performance Manager handling at least two (2) professionals simultaneously.

• Successfully led engagement teams consisting of at least five (5) professionals per engagement.

• Excellent verbal and written communication skills are essential.

• Strong organizational skills.

• Demonstrated proficiency in MS Office products, particularly advanced Excel & PowerPoint.

• Familiarity with Project Management principles, methodologies, and alternative delivery methods, including Agile.

• Experience onboarding and off-boarding associates/consultants with clients.

• Background in project/program portfolio management utilizing tracking and collaboration tools such as Clarity, HP PPM, PlanView, SharePoint, OWB, MS Project, Jira, TFS, etc.

• Strong focus on customer relationship management.

• Results-driven with a strong sense of urgency to fulfill client needs.

• Experience in resource planning, budgeting, and forecasting.

• Ability to maintain consistent attendance and work the necessary hours as required.

🏝️ Benefits

• Holiday pay.

• Paid time off.

• Comprehensive medical, dental, vision, life, and disability benefit plans.

• Flexible spending accounts.

• Health savings accounts.

• Employee tuition reimbursement.

• Student debt assistance.

• 401(k) Retirement Savings Plan.