Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer engagement for Endeavor's financing platform throughout live practices—from initial go-live to ongoing post-launch optimization.

• Work in collaboration with cross-functional teams (Sales, Product, Operations, Customer Success) to create project plans, outline milestones, assign responsibilities, and ensure alignment on timelines and goals—reflecting the duties typically associated with implementation manager roles.

• Act as the reliable point of contact for dental practices: gather business requirements, tailor workflows, train practice personnel, and resolve issues.

• Identify and implement process enhancements, share best practices, and expedite time-to-value for practices.

• Track go-live performance and gather feedback—providing insights that contribute to product improvements.

• Keep stakeholders engaged and informed through regular status updates, dashboards, and performance metrics.

⛳️ Requirements

• 3-5+ years of experience in an engagement, sales, account management, or client onboarding role—ideally within healthcare, medical/dental financing, SaaS, or health tech.

• Highly organized, process-driven, and skilled at managing complex, multi-stakeholder projects under strict deadlines.

• Capable of translating technical concepts into actionable steps for non-technical audiences; familiarity with CRM, onboarding tools, or health-tech platforms is a significant advantage.

• Enthusiastic about addressing real-world challenges, committed to client success, and dedicated to delivering outstanding onboarding experiences.

• Naturally collaborative, with strong interpersonal and communication skills, able to quickly establish rapport and foster consensus.

🏝️ Benefits

• Highly competitive base salary—structured to attract top-tier talent.

• Generous equity package—meaningful stake in our company’s future growth and success.

• Flexible, remote-first work environment with travel support for on-site practice visits.

• Professional development budget for training, certifications, and conferences.

• Health & wellness benefits, casual PTO policy, and vibrant, mission-driven culture.