Employer Benefits Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the onboarding journey of new groups from application to successful enrollment.

• Collaborate with clients during their annual benefits renewal and address any coverage or carrier modifications.

• Employ phone, text, and email to deliver proactive onboarding assistance and resolve issues for clients.

• Work alongside internal team members in revenue operations and support to guarantee a seamless, high-satisfaction experience for clients.

• Maintain comprehensive notes and records in Salesforce regarding client accounts and communications.

⛳️ Requirements

• 1-2 years of experience in a customer service or sales position.

• Possession of a Life and Health Insurance license or the capability to obtain one within three months of employment.

• A positive and optimistic demeanor with strong customer empathy and focus.

• Highly efficient with excellent multitasking abilities.

• Capable of managing a high volume of work across various channels and tasks.

• Prior experience with Salesforce is an advantage!

• Excellent oral and written communication skills.

• A strong desire to assist businesses in maximizing their healthcare solutions.

🏝️ Benefits

• Generous stock option packages.

• Hourly compensation plus a quarterly performance bonus potential of $625.

• “Take what you need” time off policy.

• Comprehensive Medical, Dental, and Vision Insurance coverage options for employees and their dependents.

• 401k plan.

• Fully remote work environment.

• Flexible scheduling options available between 7am-6pm CST, Monday through Friday.

• A values-driven culture that prioritizes investment in employee success.