Employee Navigator Team Lead

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the complete delivery and performance of the pod, which includes implementations, renewals, and ongoing service tasks.

• Ensure that all projects and service requests are finalized punctually, within the defined scope, and fulfill established quality standards.

• Oversee workloads within the pod and proactively adjust resources, collaborating with other teams to meet demand and deadlines.

• Utilize data and metrics from the ticketing system to assess team performance, ensure prompt ticket management, and maintain precise time tracking.

• Examine workload and performance data to proactively distribute work within the pod and among pods, ensuring optimal resource utilization and throughput.

• Apply data-driven insights to recognize trends, risks, and opportunities for improvement, fostering accountability and operational efficiency within the team.

• Cultivate a culture of accountability for outcomes, ensuring team members meet performance expectations and deliverables.

• Offer continuous coaching, mentorship, and development to pod members across all roles within the pod.

• Establish and nurture strong relationships with aligned B&B offices and key client stakeholders.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over 5 years of experience in benefits administration or a related field.

• More than 3 years of experience utilizing Employee Navigator.

• Demonstrated ability to handle multiple priorities and deadlines in a dynamic environment.

• Strong skills in problem-solving and escalation management.

• Excellent communication and interpersonal capabilities.

• Proficiency in the MS Office Suite.

• 3–5 years of leadership experience (preferred).

• Familiarity with CRM, ticketing, and/or project management systems (preferred).

• Previous experience in leading implementations and renewals within a benefits administration context (preferred).

🏝️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.

• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.

• Mental Health & Wellness: Complimentary Mental Health & Enhanced Advocacy Services.

• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and additional perks.