Emergency Corporate Travel Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist clients during emergencies, including modifications, rebookings, and travel interruptions.

• Ensure compliance with Service Level Agreements (SLA) during non-standard hours.

• Manage requests through Sabre, Online Booking Tools (OBT), and other systems in line with current procedures.

• Keep interactions organized and maintain accurate records.

• Provide support to the team during peak demand periods or operational challenges.

• Operate independently with effective prioritization and a sense of urgency.

⛳️ Requirements

• Prior experience in corporate travel customer service.

• Knowledge of Sabre, OBT/ARGO, or comparable systems.

• Expertise in operational processes related to ticketing, rebooking, refunds, and policies.

• Excellent written and verbal communication abilities.

• Capability to work efficiently under pressure and manage high workloads.

• Willingness to work flexible shifts, including weekends, holidays, and non-standard hours.

• Proficiency in English is advantageous.

• Bachelor's degree, technologist degree, or technical certification as specified in the job posting.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Childcare assistance.

• Meal allowance.

• Day off for birthdays.

• Paternity leave.

• Collaborative work environment.

• Opportunities for growth.

• Career development plan.

• Vacation and company recess.