Eligibility Manager

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Lead the daily operations of chargeback, cash application, and adjustment processes for a team of 4–7 analysts, ensuring an even distribution of workload, adherence to service standards, and maintenance of quality benchmarks.

• Supervise in-depth analysis and resolution of intricate payment discrepancies, pricing differences, contractual matters, and overdue receivables.

• Guarantee the precise application of cash and adjustments in line with audit regulations, contractual obligations, and internal policies.

• Prepare and assess End-of-Month reports, ad hoc analyses, and summaries for management.

• Track team performance, productivity, and operational metrics to identify potential risks and implement timely corrective measures.

• Directly manage, mentor, and develop a team of 4–7 analysts, focusing on performance management, prioritization, and skill enhancement.

• Act as the main escalation point for intricate chargeback and accounts receivable matters, ensuring prompt resolution and clear accountability.

• Offer guidance and subject matter expertise to facilitate the accurate and timely resolution of chargeback activities within the team.

• Collaborate with the Senior Manager on workload distribution, team development, and key operational priorities.

• Provide regular updates and escalation insights to the Director, highlighting performance patterns, critical risks, and suggested actions.

• Function as a crucial liaison between Chargeback Operations, Finance, Pricing, and external vendors to address disputes and systemic challenges.

• Assist in the establishment and maintenance of regular business reviews and touchpoints with major vendors.

• Prepare data, insights, and discussion materials for vendor engagements to promote accountability, transparency, and ongoing improvement.

• Monitor vendor performance trends, recurring issues, and follow-up actions stemming from business reviews.

• Collaborate with internal stakeholders to synchronize vendor strategies, risk management, and opportunities for enhancement.

• Support initiatives aimed at improving process efficiency, data accuracy, and operational enhancements.

• Identify deficiencies in existing workflows, controls, or data integrity and propose sustainable solutions.

• Collaborate with cross-functional teams (Finance, Pricing, IT, Audit, Vendor Management) to implement process or system improvements.

• Document workflows, controls, and best practices to foster scalability and consistency within the team.

• Assist in testing, validating, and adopting system enhancements or process changes.

• Ensure compliance with audit standards, internal controls, and vendor-specific timelines.

• Contribute to the identification and mitigation of risks related to chargeback processing and vendor performance.

• Provide leadership with data-driven insights to guide prioritization and decision-making.

⛳️ Requirements

• Over 5 years of experience in chargebacks, accounts receivable, cash application, or adjustments within a B2B manufacturing or distribution setting.

• Strong grasp of supplier contracts, chargeback procedures, audit controls, and operational governance.

• Proven experience in leading or managing teams, including coaching, performance management, and prioritizing workloads.

• Advanced skills in Microsoft Excel, encompassing complex formulas, pivot tables, and data analysis methods.

• Practical experience with ERP systems (SAP and/or Oracle required).

• Strong problem-solving abilities with a track record of independently resolving issues and leading escalations among cross-functional stakeholders.

• Excellent verbal and written communication capabilities, including experience engaging with vendors, leadership, and cross-functional collaborators.

• Demonstrated ability to juggle multiple priorities, monitor team performance, and meet vendor-specific deadlines.

• Experience in preparing management readouts and operational summaries for senior leadership is preferred.

🏝️ Benefits

• Medical, vision, and dental health insurance.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• Minimum of 18 days of paid time off annually.

• Paid holidays.

• Annual bonus plan.