EHR and Billing Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver first-level assistance to healthcare clients by guiding them through the use and features of our EHR and billing software.

• Manage incoming support calls from current clients and provide prompt help.

• Precisely log customer concerns, solutions, and follow-up actions in the CRM system.

• Engage in daily ticket review meetings to evaluate ticket status, priorities, and resolutions.

• Reach out to customers regarding resolved issues to guarantee satisfaction and successful implementation of solutions.

• Refer complex technical problems to the appropriate teams when necessary.

• Uphold a high standard of customer service while handling multiple support requests.

• Persistently learn and adapt to software updates, system enhancements, and support protocols.

• Collaborate efficiently with remote team members to provide consistent and effective support.

⛳️ Requirements

• High school diploma; college education is a plus but not mandatory.

• A minimum of one (1) year of recent experience in medical billing.

• At least one (1) year of recent experience with EHR systems.

• Outstanding English communication skills, both written and spoken.

• Strong interpersonal, listening, and customer service abilities.

• Proficient knowledge of Windows 10 and Windows 11 operating systems and related devices.

• Capability to follow instructions, learn swiftly, and adapt to new technologies and processes.

• Excellent problem-solving skills and attention to detail.

• Ability to handle multiple tasks and work efficiently in a fast-paced environment.

• Familiarity with healthcare and medical terminology.

• Prior experience providing software or technical support in a healthcare setting.

🏝️ Benefits

• Observes U.S. (PST) holidays.