Ecommerce Strategist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage client relationships and ensure account success within your portfolio, encompassing client calls, Slack communications, and in-person meetings.

• Act as the primary line of client support and strategic advice, escalating issues to the Head of Ecommerce when necessary.

• Take charge of delivering the client strategy and ensure the team is executing it effectively.

• Develop, sustain, and implement a strategic framework that informs account decisions regarding creative, optimizations, budgeting, and more.

• Actively request benchmarking data from channel-specific team members to facilitate strategic decisions across channel budgets.

• Monitor account performance on a daily basis.

• Define targeted channel-specific strategies for the team to implement in order to enhance performance and meet objectives.

• Maintain pricing integrity, including initial negotiations, ongoing management, and renegotiation of pricing structures.

• Ensure that service delivery is consistent with the service scope, client objectives, and success metrics.

• Coordinate and present audits for Shopify services for new clients.

• Involve subject matter experts when necessary.

• Manage client alignment and service expansion to foster revenue growth and client retention.

• Collect case studies and client testimonials for external Marketing and DTC initiatives.

• Comprehend client needs and understand how Pilothouse services can achieve desired client outcomes.

• Set internal goals aimed at achieving service expansion.

• Collaborate with Partnerships for sales assistance.

• Oversee and coordinate the deployment of strategies to channel-specific execution staff assigned to accounts within your portfolio.

• Provide feedback and be consulted regarding staff performance.

• Work with Division Heads to ensure team members adhere to Pilothouse standards.

• Engage in daily communication via internal and shared channels, offering insights and feedback to support account teams in delivering results.

⛳️ Requirements

• Over 5 years of experience in paid marketing.

• More than 3 years of experience in client communication, ideally in an Account Manager or similar role.

• Capable of identifying and articulating account direction utilizing a blend of performance data, researched insights, and personal marketing experience.

• Confidently leads omni-channel discussions and responds to client inquiries with clarity.

• Able to guide client growth and cultivate strong relationships with partners.

• Proficient in pixel tracking and attribution.

• Capable of guiding clients through account performance from an attribution perspective.

• Skilled in setting benchmarks and identifying key performance indicators (KPIs).

• Able to recognize opportunities across Ecommerce channels including Meta, Retention, TikTok, and Google.

• Competent in developing plans with platform roles in consideration.

• Possesses leadership and team management capabilities.

🏝️ Benefits

• Comprehensive benefits package through GroupSource following the completion of a 3-month probationary period.

• Engaging virtual events – we organize company events that focus on fun and personal growth.

• Casual dress code.

• Opportunities to work from home.

• Flexible work schedule.