eCommerce Account Strategist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• The Account Strategist serves as the primary client account manager, responsible for ensuring that agreed-upon growth initiatives are executed promptly and to precise specifications tailored to meet specific requirements or merchant briefs.

• Manage several of BAO’s retained Strategic Programme merchants while fostering strong, value-driven relationships with key stakeholders associated with those merchants.

• Collaborate with the roadmap creator (Strategic Director / Head of Merchant Strategy) to help generate innovative ideas.

• Comprehend task specifications and act as the liaison with the internal BAO team to define, advance, and achieve final results.

• Oversee feedback mechanisms with clients to identify areas where additional solutions may be necessary to ensure optimal outcomes for the merchant.

• Guarantee that agency resources are allocated effectively based on the requirements outlined within the merchants' growth roadmap.

⛳️ Requirements

• Practical technical expertise with an e-Commerce platform such as Shopify, Magento, Big Commerce, etc.

• At least 2 years of experience working in active eCommerce (either in-house or at an agency).

• A well-rounded technology generalist with a constructive, problem-solving mindset.

• Proficient communicator who knows how to develop and maintain client relationships.

• Exceptionally organized, with the ability to handle multiple tasks and manage requests from various clients simultaneously.

• Previous roles may include eCommerce Manager, eCommerce Executive, Project Manager, or Digital Account Manager.

• Bonus Points for:

• Direct experience with the Shopify / Shopify Plus platform and its partners within the ecosystem.

• Familiarity with analytics tools such as Google Analytics, with the capability to convert data into actionable insights.

• Experience in managing development roadmaps and a solid understanding of end-to-end strategies.

🏝️ Benefits

• Highly competitive salary based on experience.

• 20 days of annual leave plus 8 bank holidays, an additional day for each year of service, and 3/4 'BAO Thank You' Days (extra annual leave) each year around the Christmas period.

• Training budget for courses or online training pertinent to your role.

• High-spec Apple equipment.

• Engaging, high-profile clients.

• Absence of a micro-management culture.

• Flexible working arrangements, whether remote, office-based, or a hybrid approach depending on your location.

• Social events throughout the year.

• Clear pathways for career advancement and a structured employee review process.

• Join our Carbon Positive workforce.

• Offset your entire carbon footprint, covering emissions from your home, personal travel, holidays, food, hobbies, and more.