ECM Territory Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Achieve performance metrics, goals, and deadlines for the team while inspiring them to meet and surpass objectives.

• Oversee the daily operations within their assigned territory, which includes conducting individual performance and caseload assessments as well as monitoring productivity, growth, member engagement, quality of care, and graduation rates.

• Collaborate with community-based organizations, health plans, and various partners.

• Deliver continuous virtual and on-site coaching and development for the field team.

• Offer resources related to community-based opportunities in conjunction with the Community Impact Partnership Program (CIPP) Director.

• Guide Community Health Navigators in establishing Specific, Measurable, Achievable, Relevant, Time-based (SMART) goals with feasible interventions and in overcoming barriers and objections faced by members.

• Tackle issues raised by Community Health Navigators in a proactive and innovative manner.

• Assist in program expansion, staffing requirements, and operational improvements.

• Recruit, manage, and mentor staff.

• Oversee Profit and Loss statements for the territory.

• Ensure the prompt review and approval of payroll, expenses, and other compliance-related tasks within the territory.

⛳️ Requirements

• A minimum of 3-4 years of experience in managing personnel in health, social, or community services.

• High School Diploma or equivalent qualification.

• Strong analytical capabilities along with a thorough understanding and comfort with data, dashboards, and reporting tools.

• Proficient in managing Profit and Loss statements.

• Ability to adapt to continuous change and perform effectively under pressure in a dynamic and challenging environment.

• Strong problem-solving skills, critical thinking abilities, and effective collaboration skills.

• A curious and persistent disposition.

• Knowledge of patient-centered care and whole-person care models.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.