E-commerce Virtual Assistant

This is a fully remote position, open to applicants in Dominican Republic, +5 more countries.

📋 Description

• Develop, revise, and enhance product listings across various e-commerce platforms.

• Handle customer orders and oversee the fulfillment process.

• Address customer inquiries through email, chat, or messaging systems on marketplaces.

• Keep precise inventory levels and update product availability accordingly.

• Perform product and competitor analysis to discover new opportunities.

• Manage returns, exchanges, refunds, and customer claims efficiently.

• Create reports on sales, inventory, and performance metrics.

• Track product pricing and ensure compliance with marketplace standards.

• Collaborate with suppliers, fulfillment centers, and internal teams as necessary.

• Guarantee that accurate product information, images, and descriptions are upheld across all platforms.

⛳️ Requirements

• A minimum of 2 years of experience in e-commerce, marketplace management, or a similar role.

• Familiarity with platforms such as Shopify, Amazon Seller Central, Walmart Marketplace, Etsy, eBay, or comparable systems.

• Experience in customer service with strong problem-solving abilities.

• Competence in Microsoft Excel or Google Sheets.

• Exceptional attention to detail and organizational capabilities.

• Outstanding written and verbal communication skills in English.

• Capacity to handle multiple priorities in a dynamic remote setting.

• A reliable internet connection and a dedicated home office environment.

• Proficiency in English at a C1 level or higher (both written and spoken) with a slight to neutral accent.

• Availability to work during business hours in Eastern Time (ET).

• Preferred Qualifications

• Experience with inventory management software like Cin7, Zoho Inventory, Fishbowl, or equivalent.

• Familiarity with product research tools such as Helium 10, Jungle Scout, Keepa, or similar.

• Understanding of listing optimization and basic SEO principles for e-commerce marketplaces.

• Experience managing multiple online stores concurrently.

• Knowledge of order fulfillment processes, shipping platforms, and logistics.

• Background in supporting U.S.-based e-commerce businesses.

• An associate's or bachelor's degree in business administration, marketing, e-commerce, or a related field (preferred but not mandatory).

🏝️ Benefits

• Opportunity to engage in diverse and exciting projects.

• A supportive and collaborative work culture.

• Weekly payment schedule.

• Weekends off to recharge.

• Opportunities for professional growth.