E-Commerce Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct research to discover new products that exhibit strong potential for online sales.

• Source products from wholesalers, manufacturers, distributors, suppliers, and other authorized sources.

• Assess and evaluate potential suppliers based on pricing, quality, reliability, shipping times, minimum order quantities, and availability.

• Analyze supplier costs against potential selling prices to assess profitability and margins.

• Research trending, seasonal, popular, and high-demand products.

• Monitor competitors to uncover products, pricing strategies, promotions, and market opportunities.

• Maintain organized spreadsheets detailing potential products, suppliers, costs, margins, and sourcing opportunities.

• Communicate with suppliers about pricing, availability, product specifications, shipping, and other inquiries.

• Add new products to the online store and manage existing listings.

• Create product titles, descriptions, images, categories, pricing, SKUs, tags, and other listing information.

• Optimize product listings with relevant keywords to enhance online visibility.

• Ensure accuracy in product information, pricing, images, and inventory quantities.

• Process and oversee customer orders from purchase through to fulfillment.

• Coordinate with suppliers, fulfillment partners, and shipping providers to ensure proper order completion.

• Monitor inventory levels and identify products that require reordering.

• Respond to customer emails, messages, and inquiries regarding products.

• Assist customers with order status, shipping, returns, exchanges, refunds, and other concerns.

• Resolve customer service issues while ensuring a positive shopping experience.

• Follow up on delayed or problematic orders and coordinate solutions.

• Assist with product launches, sales, promotions, bundles, discounts, and seasonal campaigns.

• Update website banners, product collections, featured products, and promotional information.

• Assist with basic social media content and product promotions.

• Help create product graphics and promotional materials using Canva or similar tools.

• Assist with email campaigns promoting new products, discounts, and special offers.

• Explore opportunities to sell products through additional online marketplaces and sales channels.

• Monitor website traffic, product performance, orders, and sales trends.

• Identify best-selling and underperforming products and recommend appropriate actions.

• Research new e-commerce tools, technologies, AI platforms, and strategies that could assist in expanding the store.

• Utilize AI tools for product research, descriptions, customer communications, marketing, and enhancing workflow efficiency.

• Maintain organized records of suppliers, products, orders, customers, and other e-commerce information.

• Collaborate closely with leadership to identify new products and strategies for boosting online sales.

• Undertake additional e-commerce, customer service, sourcing, and administrative tasks as assigned.

⛳️ Requirements

• Up to 2 years of experience in E-Commerce, Product Sourcing, Product Research, Online Retail, or a related field.

• Strong skills in product research and sourcing.

• Experience in researching wholesalers, manufacturers, distributors, or other suppliers.

• Capability to evaluate product costs, selling prices, competition, and potential profit margins.

• Solid understanding of online shopping and e-commerce trends.

• Experience in creating and managing online product listings.

• Familiarity with Keepa or similar platforms.

• Familiarity with Smartcout or similar platforms.

• Familiarity with Hunter IO and similar platforms.

• Preferred familiarity with Shopify, WooCommerce, Amazon, eBay, or similar e-commerce platforms.

• Strong customer service and written communication abilities.

• Experience in processing and managing online orders.

• Proficiency in Microsoft Excel, Google Sheets, and Google Workspace.

• Preferred familiarity with Canva and basic content creation.

• Strong attention to detail and excellent organizational skills.

• Ability to independently research and identify new business opportunities.

• Comfortable utilizing AI tools for research and productivity.

• Self-motivated, resourceful, and capable of working with minimal supervision.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly growing BPO.

• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.

• Opportunities for career growth and development.