Dutch-speaking Automotive Technical Support Specialist

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Deliver technical assistance across a variety of systems, with an emphasis on diagnostics and root cause analysis.

• Address technical queries from Customer Dealers as well as internal teams.

• Assist dealers in navigating repair procedures while ensuring precise documentation of cases.

• Work collaboratively with dealer technicians and internal agents to resolve intricate technical challenges.

• Record cases and technical information in internal databases.

• Organize visits from Field Engineers.

• Participate in training sessions and share product knowledge.

• Team up with engineers, project managers, and dealership personnel to exchange insights and identify trends.

• Occasionally perform vehicle testing and facilitate servicing arrangements.

• Escalate cases when required, ensuring all pertinent details are included and accurately documented.

• Enhance customer satisfaction by providing exceptional diagnostic and repair support.

⛳️ Requirements

• Minimum of 5 years of experience in the automotive industry, preferably in a senior role within a dealership workshop.

• Degree in automotive technology or a comparable technical qualification.

• Strong understanding of vehicle mechanics, with EV and HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) being a significant asset.

• Proficient in using diagnostic tools.

• Possess an analytical, organized, and customer-oriented approach.

• Fluent in Dutch and English.

• A general automotive diagnostics competence test/evaluation will be included in the recruitment process.

🏝️ Benefits

• Options for remote work.