Dutch Customer Service Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Respond to customer inquiries, assist with product installations, and resolve issues.

• Provide the best possible assistance to customers via phone or email.

• Deliver accurate, valid, and comprehensive information by following the correct procedures.

• Build meaningful relationships and respond to customer needs in a courteous, friendly, and professional manner.

• Achieve and exceed objectives for customer service quality, compliance standards, and productivity goals.

• Create a positive customer experience that is valued by clients and one we take pride in.

• Be responsible for following management directives and providing feedback.

⛳️ Requirements

• You must write and speak Dutch at a native level and be fluent in English (B2).

• Experience in customer service is a plus, but not a requirement.

• You should have a good understanding of computer skills and excellent multitasking abilities.

• You are open to learning and development, with a curious mindset as a researcher and problem solver.

• Strong communication skills with excellent phone conversation abilities and active listening skills are essential.

• You must be capable of building interpersonal relationships.

🏝️ Benefits

• Work from the comfort of your own home.

• Receive two additional salary payments per year (a total of 14).

• Performance bonuses are available.

• Attractive development opportunities within the company (supervisor, quality analyst, CSR2, trainer).

• Relocation package (flight, airport pick-up, and accommodation).

• Private health insurance.

• A realtor, at our expense, will assist you in finding an apartment.

• Support in opening a Greek bank account and handling tax forms.