Dutch Customer Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee customer interactions through phone, email, and chat channels.

• Address inquiries related to delivery tracking, returns, refunds, and payments.

• Assess and process requests and data pertaining to orders.

• Collaborate with couriers, financial entities, and internal departments.

• Ensure adherence to GDPR regulations and internal policies.

• Resolve intricate customer issues and escalate them when necessary.

• Contribute to enhancing customer satisfaction and service quality.

⛳️ Requirements

• Native or C2 proficiency in Dutch.

• English proficiency at B2 level or above.

• Excellent communication and problem-solving abilities.

• Strong attention to detail and precision.

• Capability to work autonomously and make informed decisions.

• Comfort in managing sensitive and confidential information.

• Proactive mindset with a focus on KPIs.

• A team player with robust collaboration skills.

• Nice to Have: Previous experience in customer support, knowledge of E-commerce or back-office operations, and familiarity with SAP is advantageous.

🏝️ Benefits

• Meal allowance of €7 per day.

• Performance-based bonus.

• Holiday and Christmas allowances included.

• 100% remote work opportunity within Portugal.

• Support for relocation available.

• Comprehensive paid training program.

• Work in an international and multicultural environment.

• Opportunities for career advancement.