Documentation Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Develop, oversee, and sustain documentation repositories for programs.

• Create and revise technical, operational, and program management documentation.

• Ensure that all documentation remains up-to-date, precise, and well-controlled in terms of configuration.

• Maintain standard templates, document libraries, and version histories for documents.

• Facilitate knowledge transfer and transition initiatives.

• Utilize Jira and Confluence to manage documentation, monitor changes, and provide visibility into system status.

• Document operational workflows, standard operating procedures (SOPs), process maps, and workflow diagrams.

• Maintain runbooks and procedures for operational support.

• Capture valuable lessons learned and best practices.

• Document processes and procedures for the CI/CD pipeline.

• Support the creation of release documentation and deployment records.

• Maintain diagrams of system architecture and technical references.

• Coordinate updates to documentation as a result of platform enhancements and modernization efforts.

• Assist with contract deliverables (CDRLs), status reporting, and governance documentation.

• Maintain records of meetings, decision logs, action items, and changes.

• Support the tracking of risks, issues, assumptions, and dependencies.

• Ensure audit readiness and maintain records related to cybersecurity, quality assurance, and program reviews.

• Assist in documenting activities related to system accreditation and compliance.

⛳️ Requirements

• Must be a US Citizen.

• Ability to obtain a Tier-3 Secret Clearance.

• 5 to 7 years of experience in configuration management and technical documentation.

• Familiarity with configuration management principles and tools, including Git and version control systems.

• Experience in maintaining technical documentation and system artifacts.

• Knowledge of federal standards and processes.

• Experience with Jira, Confluence, or similar tracking and documentation tools.

• Preferred: Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field, or equivalent experience.

• Preferred: Experience in supporting Configuration Control Boards (CCB) and change management workflows.

• Preferred: Understanding of deliverables and documentation standards.

• Preferred: Knowledge of infrastructure as code (IaC) versioning and configuration practices.

🏝️ Benefits

• Competitive pay.

• Comprehensive health insurance.

• Dental insurance.

• Vision insurance.

• Paid life insurance.

• Paid time off.

• 11 paid holidays.

• Performance bonuses.

• Tuition reimbursement.

• Unlimited training.

• Collaborative, flexible, and innovative environment.