Documentation and Change Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Receive, assess, edit, and uphold compliance-related documentation, including policies, procedures, work instructions, manuals, and standard templates.

• Oversee document version control and lifecycle management within the company's Document Management System (DMS/QMS).

• Ensure that documentation is reviewed, approved, distributed, and archived in line with company policies, regulatory mandates, and AS9100 standards.

• Collaborate with documentation owners, subject matter experts, and operational teams to create, update, and sustain controlled documentation.

• Monitor the accuracy of documentation and guarantee that employees have access to up-to-date and approved materials.

• Partner with the Training team to aid in the development and upkeep of compliance and operational training materials.

• Supervise training compliance and completion to ensure that employees fulfill required training within set timelines.

• Assist in evaluating training effectiveness and identify opportunities for process or content enhancements.

• Confirm that documentation and training materials comply with company policies, procedures, and AS9100 requirements before release or publication.

• Coordinate daily Change Management process activities and provide administrative support for Change Requests.

• Manage the intake, tracking, and preliminary compliance reviews of Change Requests to ensure completeness, accuracy, and validity.

• Maintain the Change Request Master Log and related tracking documentation.

• Prepare agendas, supporting materials, and documentation for Change Control Board (CCB) meetings.

• Facilitate CCB meetings and coordinate approval workflows for submitted Change Requests.

• Collaborate with responsible departments to oversee implementation progress and ensure timely completion and closure of approved changes.

• Assist with communication and coordination activities concerning organizational and operational changes.

⛳️ Requirements

• Relevant experience in Documentation and/or Documentation Compliance management.

• Strong attention to detail, along with excellent organizational and analytical abilities.

• Experience with Quality Management Systems (QMS) and document control processes.

• Familiarity with AS9100, ISO9001, or similar quality standards.

• Outstanding English written and verbal communication skills.

• Understanding of training compliance frameworks and Learning Management Systems (LMS).

• Previous experience in project management and/or project coordination.

• Experience working during nighttime hours and in remote positions.

• Ability to work collaboratively across teams and engage with subject matter experts.

• Proficiency in Microsoft Office tools, particularly TEAMS, Word, and PowerPoint.

• Capability to write and edit technical content clearly and succinctly.

• Self-motivated with a proactive approach and the ability to manage multiple priorities.

• Basic data analysis skills to interpret training and compliance metrics.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Flexible schedules and remote work opportunities for various roles.

• A culture of innovation and collaboration where your contributions are valued.

• Continuous learning and career development opportunities.