District Service & Parts Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Acts as a key communicator between the dealership, regional offices, and national headquarters, guaranteeing top-tier support for dealers, customers, and assigned accounts.

• Regularly evaluates and monitors service and parts standards with designated dealers to promote ongoing growth and enhance customer satisfaction.

• Recognizes, formulates, and executes solutions to address customer and product challenges.

• Implements relevant policies and procedures to foster customer loyalty and optimize the use of company resources.

• Identifies, records, and conveys product quality concerns with dealers and customers to uphold Isuzu’s commitment to quality, reliability, and uptime.

• Advocates for the sale and promotion of Isuzu services and parts to achieve dealer and corporate goals. This involves collaborating with dealers' service departments, independent repair shops (IRS), and fleet accounts.

• Formulates marketing strategies with dealers to boost potential parts sales and promotes the use of parts and service co-op for strategy development.

• Aids the lifecycle business process by consistently assessing the dealership’s service workflow management, technical and managerial capabilities, service intake targets, vehicle uptime priorities, KPIs, etc.

• Suggests and assesses suitable actions to enhance areas of concern in collaboration with dealership executives and service management.

• Collaborates with the Lifecycle Business Manager during the comprehensive review process.

• Enhances customer satisfaction by focusing on vehicle uptime priorities and overall customer contentment in partnership with dealer personnel, local IRS, and fleet operators. This includes actively engaging in Vehicle Down Report (VDR) or similar processes, customer assistance (CAS) needs, and overall expectations from dealers and customers.

• Delivers administrative and review functions as required by the dealership, region, and corporate, concerning dealer contact reports, warranty procedures, lifecycle and technical training, as well as support to TAC and product engineering.

• Aids dealers in crafting solutions to fulfill the needs of all parties while prioritizing the customer experience.

• Facilitates regional and corporate initiatives to elevate the Isuzu brand.

• Carries out various job-related tasks as assigned.

⛳️ Requirements

• Bachelor's degree in Business, Automotive, Mechanical Engineering, or an equivalent combination of relevant work experience.

• A minimum of three years' experience with a domestic manufacturer, import distributor, or new vehicle dealership.

• Previous experience in automotive truck technician roles and/or dealer service and parts operations is preferred.

• In-depth understanding of mechanical and electrical principles related to on-highway vehicles.

• Strong knowledge of automotive/truck terminology and operations.

• Familiarity with modern diesel and gasoline vehicle systems.

• Understanding of dealership fixed operations.

• Proficient in Microsoft Office applications and SMART communication technology.

• Excellent verbal and written communication and presentation skills.

• Demonstrated ability to be productive and self-motivated.

• Capability to work independently while achieving objectives and expected results.

• Exceptional time management skills and marketing strategy development.

🏝️ Benefits

• Comprehensive Health Coverage.

• Medical, dental, vision, and fertility benefits to support you throughout every stage of life.

• Fertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support.

• Generous Time Off.

• Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or personal needs.

• Smart Retirement Planning.

• Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC).

• Peace of Mind.

• Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance, ensuring you're protected wherever life leads you.

• Wellness Program.

• Access to a variety of tools and resources designed to support your physical and mental well-being.

• Tuition Reimbursement.

• Pursue continued education with financial assistance for job-related coursework, degree programs, and professional growth.

• Exclusive Employee Discounts.

• Save on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more.