District Manager – Parts & Service

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as a reliable business advisor to dealership leadership teams.

• Cultivate relationships with dealer partners and impact business decisions through data, insights, and collaboration.

• Assist dealerships in enhancing customer experience, retention, operational efficiency, and overall business performance.

• Identify opportunities for growth and create actionable business plans to meet performance objectives.

• Evaluate trends, performance metrics, and market opportunities to propose strategic solutions.

• Facilitate business discussions with dealer leadership regarding opportunities, challenges, and performance improvement strategies.

• Collaborate with dealerships to implement customer care, service, parts, and operational initiatives.

• Utilize analytical tools and business insights to promote data-driven decision-making.

• Manage various priorities while working independently.

• Serve as a problem solver and change agent for dealer partners.

• Foster accountability and drive measurable business outcomes across assigned dealerships.

• Address aftersales customer issues related to SPAC, CAC, TAC, goodwill, warranty, and policy requests.

• Track and ensure achievement of SRT objectives, NPS, customer retention, STS, and EV training and compliance KPIs.

• Conduct performance evaluations and assist with aftersales initiatives on-site.

• Implement strategies in coordination with dealership operations.

• Report directly to the Zone Manager Parts and Service.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• A minimum of 3 to 5 years of experience in business, consulting, sales, or operations, or equivalent leadership experience.

• Excellent relationship-building, communication, and consulting abilities.

• Experience engaging with customers, business partners, clients, or stakeholders.

• Capability to analyze data and convert insights into actionable recommendations.

• Proven experience leading projects, initiatives, teams, or business improvement efforts.

• Proficient in Microsoft Excel, PowerPoint, and other business productivity software.

• Background in automotive, retail, service operations, hospitality, sales, consulting, customer experience, or business management.

• Familiarity with KPIs, performance metrics, or business analytics.

• Experience in influencing leaders or managing customer or business relationships.

• Willingness to travel 50% or more.

• Must reside in the assigned territory or be willing to relocate to Rochester, NY or within 50 miles of the area.

• Must have authorization to work without GM immigration-related sponsorship now or in the future.

• Ability to legally operate a motor vehicle on a regular basis.

• Successful completion of a Motor Vehicle Report review.

• May be required to complete role-related assessments and/or undergo pre-employment screening.

🏝️ Benefits

• Possible relocation assistance may be offered.

• Relocation benefits available for candidates who meet company policy criteria.

• Incentive pay program with payouts based on company performance, job level, and individual contributions.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Health Savings Account.

• Flexible Spending Accounts.

• Retirement savings plan.

• Sickness and accident benefits.

• Life insurance coverage.

• Paid vacation and holiday leave.

• Tuition assistance programs.

• Employee assistance program.

• Discounts on GM vehicles.

• Potential relocation benefits.