Dispatcher/Router

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Facilitate communication with WM drivers to resolve issues while they are on route for residential, commercial, and roll-off business lines.

• Manage incoming service orders, guide drivers, and address service-related problems.

• Collaborate with WM customer service, sales, and operational teams, including Route Managers and Mechanics.

• Utilize WM proprietary software to oversee same-day ticket routing and prepare routes for the following day.

• Assign drivers to calls based on customer requirements, driver locations, loads, and daily considerations balancing cost and customer satisfaction.

• Partner with sites and the service department to enhance route efficiency.

• Assess daily driver staffing levels to achieve a balance between responsiveness and productivity.

• Allocate routes and service tickets to suitable drivers throughout the day and for the next day.

• Monitor route activities and ensure successful route completion.

• Respond to incoming calls and emails from customer service and sales departments.

• Manage pickup or delivery requests for container movements within the designated market area.

• Engage with customers while drivers are on-site to address pickup and other service matters.

• Identify and resolve delivery and pickup challenges before they escalate into service issues.

• Guarantee same-day service for missed pickups by managing routing and tracking driver movements in the field.

• Occasional travel up to 15% may be necessary to engage face-to-face with sites.

⛳️ Requirements

• Must reside within a reasonable commuting distance of Franklin, TN.

• Experience in dispatch, routing, or logistics is preferred.

• Strong communication abilities are essential.

• Proficiency in computer usage is required.

• A High School Diploma or G.E.D. is necessary.

• At least 6 months of relevant work experience in a team-oriented environment.

• Effective communication skills across various departments are vital.

• Capability to multitask in a fast-paced work setting is important.

• Excellent organizational skills are required.

• Availability to work Monday-Friday during operational hours from 8 a.m. to 8 p.m. is necessary.

• Potential availability for overtime and Saturday hours may be needed based on dispatch center needs in the market area.

• Travel up to 15% may be required.

• Must possess or be willing to acquire a REAL ID or TSA-approved alternative if mandated for air travel or federal property access.

🏝️ Benefits

• Your Tomorrow Education Assistance Program.

• Paid on-the-job training.

• Well-defined career advancement opportunities.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance options.

• Short-term disability benefits.

• Stock purchase plan availability.

• Company matching contributions on a 401(k).

• Paid vacation time.

• Paid holidays.

• Paid personal days.

• Access to virtual training programs.