Dispatcher/Router

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Engage with WM drivers to facilitate problem resolution during their routes for residential, commercial, and roll-off business segments.

• Manage incoming service orders and provide direction to drivers.

• Address service-related issues while collaborating with customer service, sales, Route Managers, mechanics, and other operational personnel.

• Utilize WM proprietary software to oversee same-day ticket routing and organize routes for the following day.

• Assign drivers to calls based on customer requirements, driver locations, loads, and daily considerations.

• Enhance route efficiency in collaboration with sites and the service department.

• Assess daily driver staffing levels to maintain a balance between responsiveness and productivity.

• Allocate routes and service tickets to suitable drivers while overseeing route completion.

• Manage incoming calls and emails related to pickups, deliveries, and container movements.

• Liaise with customers while drivers are on site to address any pickup and service delays.

• Identify and resolve delivery and pickup challenges proactively to prevent service disruptions.

• Ensure same-day service for missed pickups by effectively managing routing and monitoring driver activities.

• Some travel, up to 15%, may be necessary for in-person engagements with responsible sites.

⛳️ Requirements

• High School Diploma or G.E.D.

• A minimum of 6 months of relevant experience in a team-oriented environment.

• Strong communication skills and the ability to interact effectively across multiple areas.

• Capability to multitask within a dynamic work environment.

• Exceptional organizational abilities.

• Experience in dispatch, routing, or logistics is essential.

• Preferred skills include strong communication and computer proficiency.

• Flexibility to work within the hours of 3am–7pm Mountain Time, Monday through Friday, with occasional Saturdays.

• Potential travel, up to 15%, may be necessary.

• Must possess or be willing to obtain a REAL ID or TSA-approved alternative if needed for air travel or access to federal properties.

🏝️ Benefits

• Your Tomorrow Education Assistance Program.

• Paid on-the-job training.

• Clear career advancement opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability insurance.

• 401(k) with company matching.

• Stock purchase plan / discounted stock options.

• Paid vacation.

• Paid holidays.

• Paid personal days.

• Dependent day care assistance.

• Benefits may vary by site.