Dispatcher

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage in effective communication with WM drivers to facilitate problem resolution during their routes.

• Manage incoming service orders and provide direction to drivers.

• Address service challenges across residential, commercial, and roll-off sectors.

• Collaborate with WM customer service, sales, Route Managers, mechanics, and other operational personnel.

• Utilize WM proprietary software for managing same-day ticket routing.

• Prepare routes for the following day.

• Dispatch drivers to service calls based on customer requirements, driver locations, loads, and daily considerations.

• Enhance routes in coordination with sites and the service department.

• Assess daily driver staffing levels to maintain a balance between responsiveness and productivity.

• Allocate routes and service tickets to suitable drivers throughout the day and for the next day.

• Oversee route actions and ensure route completion.

• Address incoming calls and emails from customer service and sales teams.

• Manage requests for pickup or delivery of container movements within the designated market area.

• Communicate with customers while drivers are present on-site to address service delays.

• Identify and resolve potential delivery and pickup challenges.

• Guarantee same-day service for missed pickups by efficiently managing routing and monitoring driver movements.

• Travel up to 15% may be necessary for face-to-face interactions with assigned sites.

⛳️ Requirements

• Experience in dispatch, routing, or route optimization is essential.

• Bilingual proficiency in English and Spanish is preferred.

• Strong communication and computer skills are highly desirable.

• High school diploma or G.E.D. is required.

• A minimum of 6 months of relevant work experience is necessary.

• Experience in a team-oriented environment is important.

• Ability to effectively communicate across various departments.

• Capability to multitask in a dynamic work environment.

• Exceptional organizational skills are a must.

• Candidates must reside within the Florida market area, within 50 miles of a WM site.

• Flexibility during operating hours is required.

• Willingness to work varying shifts, with potential for overtime and Saturday hours.

🏝️ Benefits

• Your Tomorrow Education Assistance Program.

• Paid on-the-job training.

• Established career advancement opportunities.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• Life insurance policies.

• Short-term disability coverage.

• 401(k) plan with company matching.

• Stock purchase plan availability.

• Discounted stock options.

• Dependent day care assistance.

• Paid vacation days.

• Paid holidays.

• Paid personal days.