Director, Specialty Pharmacy Fulfillment Operations

This is a fully remote position, open to applicants in Alaska, +19 more states.

📋 Description

• Conduct operational redesign and develop as well as implement business strategies aimed at enhancing service levels, operational capabilities, and efficiencies.

• Direct and manage staffing requirements for Patient Services and Specialty Programs by analyzing trends, creating forecasts, researching business needs, and evaluating workflows.

• Collaborate with IT leadership to ensure all necessary systems and applications are established to support fulfillment operations.

• Formulate and execute strategic plans for the operational infrastructure encompassing systems, processes, and personnel tailored to meet growth objectives and introduce new service offerings.

• Create and implement ongoing operational improvements focused on elevating the quality of patient care while enhancing the customer experience.

• Work alongside leaders from various departments to streamline processes that boost efficiency, safety, and patient experience.

• Continuously monitor, assess, and report on pharmacy service KPIs to other Pharmacy Managers and Executive Leaders.

• Assist in the development and reporting of continuous Quality Improvement Projects.

• Research, present, and formulate business cases for new technology solutions and/or processes aimed at improving pharmacy fulfillment operations or enhancing patient experience.

• Develop and oversee an effective, cost-efficient, safe, and patient-centered fulfillment strategy across all fulfillment locations.

⛳️ Requirements

• Graduate from an ACPE Accredited School of Pharmacy with a B.S. in Pharmacy or Pharm.D. degree and a current, unrestricted license is mandatory.

• Must possess a current resident Pharmacist license with no restrictions; continuous education credits are required to maintain active licensure.

• A minimum of five years as a licensed pharmacist is preferred.

• 4 to 5 years of experience in specialty pharmacy is preferred.

• Previous supervisory experience is preferred.

• Experience in managed care and/or PBM is preferred.

• Participate in, adhere to, and support the objectives of the compliance program.

• The ability to consistently engage cooperatively and respectfully with colleagues is essential.

🏝️ Benefits

• Comprehensive benefits package for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and Professional Membership support.

• Referral Bonus Program – up to $750!