Director – Professional Services

This is a fully remote position, open to applicants in Texas.

📋 Description

• Supervise the setup, configuration, implementation, testing, and training for all products and services.

• Report directly to the EVP of Operations and oversee the Professional Services team.

• Create project plans, implement them, and continuously enhance the processes and procedures of the Professional Services.

• Provide strategic direction and vision for the Professional Services Team and associated activities.

• Foster cross-functional relationships to ensure the relevance of our projects, products, and effectively communicate the value of our services to customers.

• Manage the budget of the Professional Services Department, identifying and pursuing new opportunities to enhance customer loyalty and engagement with our products and services.

⛳️ Requirements

• A minimum of ten years of experience in Payments and Technical Support, Setup, Implementation, and Project Management.

• At least three years of experience managing all facets of a services business, including Project Management.

• An undergraduate degree in a technical or business field, or a related area, or equivalent professional experience.

• Proven experience in the implementation, setup, configuration, testing, and training of payment systems.

• Demonstrated experience in providing cross-functional leadership.

• Experience in leading efforts to design or redesign existing professional services offerings with successful execution.

🏝️ Benefits

• Excellent work-life balance.

• Generous PTO and holiday schedule.

• Health, vision, and dental insurance.

• 401K with company match.