Director, Partner Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage relationships with partners: Act as the main point of contact and trusted advisor for senior living executive teams.

• Foster partner success: Grasp operator objectives and challenges; pinpoint opportunities for enhanced engagement, operational enhancements, shared results, and same-store growth.

• Represent Curana Health: Articulate our mission, values, and capabilities with professionalism and credibility in all interactions with partners.

• Facilitate cross-functional collaboration: Work alongside clinical operations, analytics, marketing, product, business development, and other teams to guarantee seamless execution for partners.

• Lead performance assessments and reporting: Develop and present Quarterly Business Reviews and ad hoc analyses; track key success metrics (adoption, patient engagement, satisfaction, and value-based care performance).

• Showcase value-based care outcomes: Share results such as ACO gainsharing and clinical quality metrics externally and guide internal teams on what is most important to partners.

• Handle escalations and risk: Anticipate challenges, navigate complex scenarios, and ensure prompt resolution.

• Contribute strategically: Offer partner and market insights that shape Curana Health’s growth strategy and service development.

⛳️ Requirements

• Over 7 years of relevant experience in healthcare consulting, partner/client success, strategic operations, and/or account management within healthcare (value-based care, senior living, post-acute care, or similar settings strongly preferred).

• Background in a high-growth organization (e.g., private equity- or venture-backed) with a comfort level in navigating ambiguity and shifting priorities is highly preferred.

• Demonstrated success in building and managing executive-level relationships and influencing across complex stakeholder groups.

• Strong analytical and problem-solving abilities; capacity to convert insights into clear recommendations and actionable plans.

• Outstanding written, verbal, and presentation skills; proficiency in creating and delivering executive-ready materials (PowerPoint/Excel) and leading Quarterly Business Reviews.

• Collaborative, results-driven leadership style; capability to align cross-functional teams without direct authority.

• Bachelor’s degree is required; MBA is preferred.

• Willingness to travel as needed for business (approximately 1-3 times per quarter).

• Experience in people leadership (or a strong desire and readiness to manage) is preferred; this role may encompass direct reports.

🏝️ Benefits

• Health insurance

• Professional development opportunities