Director of Transaction Coordination Services – East Coast

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead, manage, and nurture a sizable team of transaction coordinators and virtual assistants across various markets and time zones.

• Oversee the complete transaction coordination lifecycle from contract to closing for residential real estate clients, supporting hundreds of thousands of agents nationwide through a virtual assistance model.

• Manage and enhance the performance of a distributed VA workforce, which includes hiring, training, quality control, and accountability systems.

• Develop and refine scalable processes, workflows, and standard operating procedures (SOPs) to bolster team performance and ensure a consistent client experience.

• Monitor team performance metrics, identify gaps, and implement coaching and training initiatives.

• Act as the escalation point for complex or urgent transactions, providing direct support when required.

• Collaborate with Fusion’s leadership team to align transaction coordination operations with partner growth objectives.

• Recruit, onboard, and retain top talent in transaction coordination as the team grows.

• Stay updated on state-specific real estate compliance requirements and ensure the team's adherence to these standards.

• Provide regular reports to senior leadership regarding team KPIs, capacity, and operational health.

⛳️ Requirements

• Over 5 years of experience in residential real estate transaction coordination, with a minimum of 3 years in a management or leadership position.

• Demonstrated success in managing large teams (10+ transaction coordinators) in a dynamic, high-volume environment.

• Extensive knowledge of the entire transaction coordination process, including contract review, contingency management, title/escrow coordination, and closing procedures.

• Experience managing or overseeing virtual assistants in a remote or distributed team setting.

• Proven experience in building or revamping transaction coordination systems, tools, and workflows.

• Proficient with real estate transaction management platforms (e.g., Dotloop, SkySlope, Command, or similar).

• Must be located on the East Coast and available during Eastern Time business hours.

🏝️ Benefits

• Health, Dental, Vision coverage.

• 401K plan.

• Paid time off and holidays.

• Opportunities for growth within a nationally ranked, rapidly scaling organization.

• A collaborative, mission-driven team culture.