Director of Product

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Spearhead the formulation and advancement of Jackrabbit’s product strategy, ensuring alignment with customer requirements, company objectives, market possibilities, and the long-term direction of the platform.

• Oversee and direct the product roadmap process, fostering transparency about what we are developing, the significance of these initiatives, expected timelines, and metrics for success.

• Establish and uphold a clear prioritization framework that balances customer demands, revenue prospects, retention effects, usability enhancements, implementation efficiency, technical obligations, compliance requirements, and strategic product initiatives.

• Effectively communicate roadmap decisions, trade-offs, and priorities throughout the organization.

• Regularly engage with customers to gain insights into their workflows, challenges, objectives, and evolving requirements.

• Define and oversee product success metrics related to adoption, retention, usability, implementation efficiency, support reduction, customer satisfaction, payment adoption, expansion opportunities, and revenue influence.

• Collaborate with Finance, Client Success, Sales, Marketing, and Payments to understand how product decisions impact customer retention, growth, monetization, and operational efficiency.

⛳️ Requirements

• Bachelor’s degree in business, marketing, computer science, data analytics, a related field, or equivalent relevant work experience.

• Over 10 years of progressive experience in product management and product leadership within a SaaS or software context.

• Prior experience in leading and managing product talent, including direct responsibility for people management.

• Experience in developing and implementing product strategy in a B2B SaaS, vertical SaaS, SMB software, workflow-intensive software, payments, or operational platform environment.

• Strong grasp of product performance metrics, adoption metrics, customer retention, user behavior, business impact, and KPIs.

• Willingness to travel up to 10% for candidates based in Charlotte or up to 25% for those outside Charlotte for team collaboration, leadership meetings, and customer engagement.

• Must possess reliable high-speed internet access.

• Must be a US Citizen or Green Card holder without any special circumstances residing in the US.

🏝️ Benefits

• Medical, Dental, Vision, Flexible Spending, HSA, and Dependent Care Accounts.

• Company-Paid Disability and Life Insurance.

• Option to elect Critical Illness and Accident Insurance.

• Confidential access to legal and life counseling services.

• 24/7 mental health support available.

• 401(k) plan with a generous company match.

• Annual budget for professional development.

• Paid Time Off, Paid Parental Leave, Paid Caregiver Leave, and Sabbaticals.

• Paid time to volunteer within your community.