Director of Launch Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of readiness visibility and operational accountability for all product and feature launches at Second Nature.

• Manage and update the Launch Calendar, serving as the definitive record for all current and upcoming launches.

• Lead the biweekly Launch Tiering Meeting with the Heads of Product Marketing, Enablement, and Product Management.

• Ensure a well-structured launch process for each initiative to activate plans effectively.

• Monitor organization-wide readiness across all functional teams and address potential blockers before they escalate into launch risks.

• Deliver executive leadership and company-wide visibility and reports regarding launch status and associated risks.

• Conduct launch retrospectives and maintain the feedback loop that continually enhances Second Nature's launch processes.

⛳️ Requirements

• Practical experience in executing product launches within a dynamic, multi-product setting; you have overseen Tier 1-3 complexity launches, coordinating efforts across various teams concurrently.

• Profound understanding of the distinctions between a release and a launch, as well as marketing readiness versus operational readiness. You recognize that "done" is not defined by software shipping.

• Proven ability to drive cross-functional accountability without direct authority — you achieve results through careful preparation, structured approaches, and established credibility, rather than relying solely on your title.

• Familiarity with launch tiering systems and related operational frameworks. While you may not have used our specific tools, you grasp their purpose and significance.

• Comfortable conveying organization-wide launch status to both the executive team and the entire company.

• Experience in a high-growth startup environment. Second Nature is rapidly expanding across multiple product lines — you thrive in that fast-paced atmosphere rather than waiting for stability.

🏝️ Benefits

• Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan

• Location: Work remotely from anywhere in the US

• Flexibility: Open PTO and sick days

• The Product: Beyond the accolades and 5-star reviews, our clients and customers appreciate the capabilities offered by the world’s first Resident Experience Platform

• Diverse, Inclusive Culture: We welcome employees from all backgrounds with openness and respect

• Training: A supportive team dedicated to helping you advance your career and reach your full potential

• Growth: The chance to join a rapidly growing startup that is creating and developing an exciting new category