Director of Integrated Clinical Service Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute and oversee the daily operational model of the service line.

• Manage scheduling and capacity planning to optimize workforce productivity and balance workload.

• Utilize data analytics for root cause analysis, strategy development, and implementing interventions to achieve key performance indicators (KPIs) and service level agreements (SLAs).

• Create and maintain in-depth dashboards to monitor service line KPIs and SLAs.

• Assist in the administration of the integrated clinical services budget, focusing on reducing the unit cost per engaged member.

• Convert organizational growth strategies into effective staffing models, implementation plans, and operational readiness protocols.

• Aid in preparing executive presentations and detailed performance reports for health insurance contracts.

• Collaborate closely with clinical leadership to operationalize and implement cohesive, evidence-based behavioral health service models.

• Develop scalable and standardized care delivery playbooks across pharmacy, behavioral health, and nursing sectors.

• Establish solid operational strategies to ensure accurate clinical documentation measurement and support.

• Transform broader company strategic plans into detailed quarterly operational roadmaps.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related discipline.

• 3-5+ years of progressive leadership experience in clinical operations, healthcare delivery, or clinic management.

• Proven ability to execute and manage daily operating models, including capacity utilization, schedule planning, and aligning provider supply with patient demand.

• Strong analytical skills with experience in conducting root cause analyses and using data dashboards to monitor and enhance service line KPIs and SLAs.

• Experience in creating scalable, standardized clinical workflows or operational playbooks to ensure effective cross-team coordination and safety.

• Background in strategic project management with the capability to translate high-level company strategies into detailed quarterly operational roadmaps and actionable task lists for execution teams.

• Experience in monitoring departmental budgets, tracking unit economics (e.g., cost per engaged member), and converting organizational growth objectives into functional staffing models.

• Demonstrated experience using scheduling, CRM, and EHR platforms alongside standard data tools (e.g., Excel or Google Sheets).

• Proven capacity to collaborate closely with clinical leaders to operationalize care models while working in tandem with technical teams (product, engineering, data science) to establish performance cadence.

• Comfortable navigating both high-level strategy and on-the-ground tactical problem-solving.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development

• Bonuses

• Stock options

• Wellness programs