Director of Engineering – VistaView, Enterprise CX Intelligence

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take ownership of the complete delivery process within the defined scope.

• Convert the roadmap into actionable strategies.

• Oversee capacity management, risk assessment, and technical debt.

• Guarantee predictable and timely product releases.

• Protect the integrity of architectural frameworks.

• Uphold engineering standards and secure coding practices.

• Engage in significant design decision-making.

• Ensure sufficient test automation and readiness for releases.

• Monitor production health and initiate corrective measures.

• Lead, mentor, and develop team leaders and engineering experts.

• Manage performance evaluations, succession planning, and recruitment efforts.

• Foster a high-performing, collaborative, and accountable team environment.

• Collaborate closely with sales, professional services, customer support, and product management to drive success.

• Provide transparent communication regarding progress, risks, and dependencies.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

• 5–10+ years of experience in software engineering.

• 2–5+ years of leadership experience.

• Strong knowledge of distributed systems, scalable architecture, and microservices design.

• Expertise in cloud-native platforms, including Kubernetes (RKE, AKS, EKS), containerization (Docker), Helm charts, and CI/CD.

• Understanding of event-driven architectures, messaging systems, and real-time processing patterns.

• Proficient in software design principles, refactoring, modularization, performance tuning, and technical debt management.

• Comprehensive knowledge of modern data platforms and storage technologies, including relational, non-relational, and time-series databases.

• Familiar with data ingestion concepts, data processing workflows, and high-volume or real-time data pipelines.

• Acquainted with edge or probe-based data collection methods, including passive network monitoring and extraction of signaling and user-plane information.

• Knowledgeable about real-time packet processing concepts like high-throughput ingestion, low-latency decoding, and protocol-aware analysis.

• Familiarity with utilizing AI, GenAI, and agentic systems to expedite root cause analysis, improve diagnostic accuracy, and automate assurance workflows across complex network environments.

• Hands-on experience with one or more of the following programming languages: C++, Java, Python, C#.

• Proven experience in leading R&D teams focused on Network Service Assurance products.

• Broad understanding of mobile and fixed network architectures, including access, transport, core, and service layers.

• Knowledge of essential telecom protocols and associated message flows (SIP, Diameter, GTP, HTTP/2-based 5G SBA traffic, SS7, RTP, IP-layer signaling, etc.).

• Understanding of how voice, data, messaging, and digital services are monitored and assured across both mobile (2G/3G/4G/5G/IMS) and fixed broadband networks.

• Ability to analyze KPIs, QoE indicators, and customer impact, as well as the full lifecycle from network events to service-level insights.

• Familiarity with performance management principles, metrics computation, proactive degradation detection, and root-cause analysis techniques used in telecom operations.

• General awareness of probes, telemetry feeds, network counters, logs, traces, and mediation pipelines involved in collecting, normalizing, and correlating large-scale network data.

• Knowledge of RAN trace analysis, including the interpretation of radio layer events and correlation with core network signaling data to support end-to-end service assurance.

🏝️ Benefits

• Flexible workplaces - adaptable work schedules, workspaces, and locations.

• Inclusive culture - everyone’s voice matters.

• Commitment to sustainability - environmental, social & governance programs (ESG Group).

• Innovative environment - shape the future of next-generation networks.

• Competitive compensation and benefits plans.

• Career development opportunities.