Director of Consulting Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide executive leadership across all consulting projects to ensure successful outcomes, client satisfaction, and financial performance.

• Oversee delivery governance throughout the consulting portfolio, ensuring uniformity in methodology, reporting, quality standards, and execution.

• Monitor the health of engagements, including resource allocation, utilization, budgets, timelines, risks, and dependencies across multiple simultaneous projects.

• Collaborate with Senior Managers, Engagement Leaders, Project Managers, and Consultants to proactively identify and address delivery challenges.

• Establish and maintain delivery metrics, KPIs, and reporting mechanisms that enhance visibility into project performance and team effectiveness.

• Foster accountability for project execution, ensuring deliverables consistently align with client expectations and contractual commitments.

• Serve as the primary escalation point for issues related to delivery, risks, and client concerns.

• Facilitate effective coordination among Consulting Services, Technology Implementation Services, PMO, and client stakeholders.

• Supervise capacity planning and resource forecasting to align the right skills with client demands.

• Continuously enhance delivery frameworks, methodologies, and operational processes to support scalability and consistency.

• Establish quality assurance standards for all consulting deliverables.

• Implement repeatable delivery processes that boost efficiency while accommodating client-specific needs.

• Drive utilization, forecasting, margin management, and operational performance across the consulting practice.

• Collaborate with the PMO to strengthen project governance, reporting, risk management, and resource planning.

• Review delivery performance metrics and pinpoint opportunities for continuous improvement.

• Assist in the development and adoption of standard templates, methodologies, playbooks, and engagement frameworks.

• Ensure consulting teams have the necessary tools, processes, and support to consistently deliver outstanding client outcomes.

• Maintain visibility of delivery risks and implement appropriate mitigation strategies when needed.

• Lead, mentor, and develop a team of Senior Managers, Engagement Leaders, Senior Consultants, Consultants, and technical specialists.

• Cultivate a collaborative culture that encourages innovation, accountability, continuous learning, and professional growth.

• Create an environment where team members feel supported, empowered, and connected in a remote-first workplace.

• Drive workforce planning, succession planning, recruitment, onboarding, and retention initiatives.

• Set clear performance expectations and support career development through coaching, mentoring, and regular feedback.

• Advocate for Zaviant's values and ensure their integration throughout the consulting organization.

• Encourage knowledge sharing and collaboration across Privacy, Security, GRC, Third-Party Risk, and Technology Implementation teams.

• Identify and nurture future leaders within the organization.

• Assist in proposal development and solution design activities for strategic opportunities.

• Offer delivery expertise during sales and scoping discussions to ensure engagements are structured for success.

• Support client retention and growth through exceptional delivery and trusted advisory relationships.

• Collaborate with leadership to identify opportunities for enhancing service offerings and improving delivery capabilities.

• Maintain strong relationships with key client stakeholders and technology partners.

⛳️ Requirements

• At least 10 years of experience in Privacy, Governance, Risk & Compliance, Cybersecurity, Information Security, Professional Services, or related consulting fields.

• A minimum of 5 years in a leadership role managing consulting teams, client portfolios, and professional services delivery functions.

• Proven experience leading Professional Services, Consulting Delivery, Client Delivery, or PMO functions.

• Demonstrated success in managing complex client relationships and delivering multiple concurrent consulting engagements.

• Strong understanding of Privacy, Data Protection, Governance, Risk Management, Cybersecurity, Third-Party Risk Management, and Security Governance principles.

• Familiarity with regulatory and compliance frameworks, including GDPR, CPRA, HIPAA, GLBA, NIST CSF, ISO 27001, SOC 2, and similar standards.

• Experience overseeing or supporting the implementation of GRC and Privacy technology platforms such as OneTrust, ServiceNow, ZenGRC, IBM OpenPages, or comparable solutions.

• Solid understanding of project delivery methodologies, resource management, forecasting, utilization management, and delivery governance.

• Experience leading distributed and remote consulting teams.

• Proven ability to scale delivery operations while ensuring quality, consistency, and client satisfaction.

• Excellent communication, presentation, leadership, and stakeholder management abilities.

• Bachelor’s degree in Information Systems, Cybersecurity, Computer Science, Business, Legal Studies, or a related field.

🏝️ Benefits

• Competitive salary and annual bonus

• Medical, Dental, and Vision insurance

• 401(k) with employer match

• Paid Time Off (PTO)

• Professional development and certification support

• Excellent opportunities for advancement

• Remote-first working environment