Director of Compliance Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the compliance team while cultivating a high-performance culture centered on precision, accountability, and ongoing enhancement.

• Oversee and address issues related to HUD vouchering, contract renewals, and the preparation and responses for Management and Occupancy Reviews (MOR).

• Ensure the prompt evaluation of tenant move-ins and annual income certifications and re-certifications for properties regulated by LIHTC, HUD, and HOME.

• Assist property operations by guaranteeing the proper application of LIHTC, HOME, tax-exempt bond, and other program regulations.

• Support agency and investor file reviews and physical inspections by examining files, reporting deficiencies, clarifying questions, compiling documentation, and coordinating responses.

• Maintain income limits, rent limits, and utility allowances while coordinating annual rent adjustments.

• Oversee or prepare submissions for HUD HAP vouchers, Operating Cost Adjustment Factor (OCAF), budget-based rent increases, management agent certification renewals, MOR, and REAC.

• Ensure timely and accurate annual owner certifications for occupancy and program compliance.

• Supervise internal compliance review software and manage file review deadlines.

• Support Yardi Systems compliance controls for income set-asides, rents, and utility allowances.

• Review, submit, and track first-year files for syndicator audits and Quality of Service (QOS) reports.

• Aid in compliance planning and implementation for newly acquired properties, ensuring their integration into compliance processes.

• Develop staff potential through collaboration, teaching, mentoring, and performance assessments.

• Conduct and oversee both individual and group training sessions.

• Resolve ambiguous eligibility and household file decisions, consulting with the VP of Compliance Services when necessary.

• Monitor regulatory agreements and manage special claims submissions, including approvals and denials.

• Develop and supervise internal reporting controls, compliance matrices, and occupancy-rule tracking.

• Communicate program changes to field personnel and standardize monthly reporting to external entities.

• Complete special projects and other assigned responsibilities.

⛳️ Requirements

• Minimum of seven years in property or real estate management is required.

• At least seven years of experience in affordable housing compliance along with management experience is necessary.

• A minimum of four years in management roles is required.

• Experience at both property-level and corporate-level is strongly preferred.

• A Bachelor’s Degree or equivalent industry experience is required.

• HCCP or an equivalent tax credit housing certification is mandatory.

• CPO or COC certification is preferred.

• Ability to comprehend LIHTC, HUD, and other affordable housing programs is essential.

• Strong verbal and written communication skills are crucial.

• Highly organized with a keen attention to detail is required.

• Ability to plan and prioritize workload effectively is necessary.

• Capability to communicate and interact efficiently with management, the public, clients, potential clients, and vendors is essential.

• Strong negotiation and conflict-resolution skills are required.

• Must maintain strict confidentiality and discretion.

• Ability to manage multiple tasks and meet critical deadlines while ensuring accuracy and quality is necessary.

• Must successfully pass background screening and drug test.

🏝️ Benefits

• Competitive salaries and bonuses.

• Medical coverage.

• Dental insurance.

• Vision care.

• 401(k) plan with employer matching.

• Short-term disability coverage.

• Long-term disability coverage.

• Life and Accidental Death & Dismemberment (AD&D) insurance.

• Paid Time Off (PTO).

• 11 paid holidays.

• Employee Assistance Program (EAP).

• Opportunities for career advancement.

• Training and development programs.