Director of Community – Operations

📋 Description

• Design and implement the onboarding process for each new member, overseeing everything from payment to Roundtable assignment.

• Aim for 90% or more of new members to be fully activated within 14 days.

• Create the welcome sequence, orientation materials, and initial engagement experience.

• Manage the entire sales pipeline from initial lead to final close, collaborating with the Closer to meet conversion goals.

• Develop and sustain the CRM (HubSpot) pipeline, ensuring proper stage definitions, automation, and reporting mechanisms.

• Monitor and report on the performance of DM-sourced versus outside-DM pipelines separately.

• Oversee the member experience elements, including community engagement, content calendar, member communications, and feedback systems.

• Track engagement metrics and proactively respond to signals of potential churn.

• Establish systems that enable community growth without a corresponding increase in headcount.

• Plan and execute two significant live events in Year 1: November 2026 and April 2027.

• Each event aims for 30 new member conversions.

• Manage all logistics, speaker coordination, venue arrangements, production, and post-event follow-up.

• Handle all member-facing communications, including newsletters, deal alerts, and community updates.

• Collaborate with marketing on external branding and lead generation, utilizing a $30K/month budget from M4.

• Ensure brand consistency across all engagement points.

• Manage the technology layer, including CRM configuration, automation, member portal, and reporting dashboards.

• Select and implement necessary tools while creating an operational playbook for scalable growth.

• Share accountability with the Director of Investments for overall member growth targets, directly linked to compensation.

• Take direct responsibility for retention, onboarding quality, and Net Promoter Score (NPS).

• Supervise direct reports: Closer and Customer Success Manager (VC Associate collaborates with the Director of Investments).

• Responsible for the hiring, onboarding, and performance management of operational team members.

⛳️ Requirements

• You have experience building revenue operations and commercial systems within organizations of over 200 employees, and you can demonstrate your achievements.

• You are an architect of CRM and sales pipelines, not merely a user. With expertise in HubSpot, Salesforce, or similar platforms, you've configured, automated, and analyzed these systems.

• You have developed or scaled a high-touch community, members club, mastermind, or premium membership offering, and you recognize the distinction between a Slack channel and a true club.

• You possess the capability to organize live events for sophisticated audiences where the venue, food, conversation, and follow-up all enhance the brand's reputation.

• You lead teams and create playbooks, ensuring you are not a bottleneck in processes.

• You are data-driven, setting KPIs, reviewing performance metrics, and being transparent when issues arise based on the numbers.

• You are capable of moving quickly without compromising quality. Founding teams value both speed and precision, and do not tolerate one without the other.

🏝️ Benefits

• Build Your Legacy: This is your opportunity to create a category-defining company from the ground up, with your vision at the forefront.

• Unfair Advantage: You won't be starting from scratch; you'll have an existing distribution channel of thousands of engaged, high-trust members from Day 1.

• Significant Upside: You will receive a competitive base salary, a performance bonus linked to growth, and an equity/carry package that provides you with a direct stake in the club's success.