Director of Application Managed Services

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Take ownership and expand a global Application Management function that supports mission-critical client environments across various regions.

• Develop and implement a standardized global operating model, which includes SLAs, KPIs, and delivery frameworks.

• Promote consistency, quality, and ongoing improvement across teams distributed geographically.

• Ensure compliance with regional regulations, operational standards, and client-specific needs.

• Lead the U.S.-based managed solutions organization, fully accountable for the outcomes of service delivery.

• Guarantee seamless integration across infrastructure, platform, and application layers.

• Foster a culture of ownership, accountability, and operational excellence.

• Act as the executive escalation point for critical client and operational challenges.

• Build and expand a modern Site Reliability Engineering (SRE) function focused on reliability, automation, and observability.

• Set reliability targets, error budgets, and standards for operational maturity.

• Integrate SRE principles into all service delivery teams.

• Promote the adoption of proactive, automated, and self-healing operational models.

• Define, develop, and scale new managed service offerings, such as Interface-as-a-Service.

• Lead the integration of AI-driven capabilities to enhance service delivery and operational efficiency.

• Create a global, repeatable model for client upgrades across various platforms and regions.

• Act as a senior leader across Product, Engineering, Sales, and Customer Success teams.

• Engage directly with strategic clients and executive stakeholders.

• Provide clear, data-driven reports on performance, risks, and transformation initiatives.

• Influence roadmap and investment decisions based on operational insights.

⛳️ Requirements

• Over 15 years of experience in enterprise software, healthcare IT, or managed services.

• Proven track record of leading large-scale, globally distributed teams.

• Demonstrated success in operating at a senior leadership (VP-equivalent) level.

• Strong history of managing mission-critical application environments or SaaS operations.

• Experience in building and scaling SRE or reliability-focused organizations.

• Extensive experience with HealthShare, TrakCare, HealthConnect / HealthConnect Cloud, and the IRIS data platform.

• Solid understanding of InterSystems-based architectures, interoperability, and operational models.

• Familiarity with cloud and hybrid environments (both public and private cloud).

• Strong knowledge of integration frameworks and interface engines.

• Knowledge of DevOps, CI/CD, and infrastructure-as-code practices.

• Experience with observability, monitoring, and incident management tools.

• Experience in applying AI and automation within enterprise or operational settings.

• Understanding of agentic AI concepts and their enterprise applications.

• Ability to translate emerging technologies into scalable service offerings.

• Operates with VP-level ownership, autonomy, and decision-making capabilities.

• Brings clarity and structure to complex, global operations.

• Balances long-term strategic planning with hands-on execution.

• Builds and leads high-performing, accountable teams.

• Cultivates a culture of continuous improvement and innovation.

• Communicates effectively with both executive and technical audiences.

🏝️ Benefits

• 24×7 support for customers and partners.

• Global team events.