Director of Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Conducts front-line account management activities while leading the Account Management Department.

• Oversee communication with partners and clients, manage meetings, and facilitate onboarding and continuous engagement.

• Ensure account management operations comply with relevant regulatory guidelines, internal policies, and standards of conduct.

• Evaluate the team's technical expertise and relationship management skills, providing training and coaching for ongoing improvement.

• Facilitate regular team meetings to discuss performance, pipeline activities, client needs, and expectations.

• Develop work schedules and coverage plans to maintain adequate staffing and responsiveness to partner and client requirements.

• Play a crucial role in ensuring a seamless transition from initial engagement or onboarding to ongoing account support and retention.

• Provide departmental updates through reports, discussions, and meetings with senior leadership.

• Conduct performance evaluations and provide continuous feedback.

• Perform other assigned duties as needed.

⛳️ Requirements

• An Associate’s degree from an accredited academic institution recognized by the U.S. Department of Education or a minimum of 2 years of account management and/or management experience.

• At least 2 years of experience in customer service and/or management, with preference for individuals with direct experience in educational admissions.

• Exhibit the highest levels of integrity and professionalism in all areas, including appearance, demeanor, and attitude.

• Proven leadership skills with the ability to develop, motivate, and guide staff.

• Ability to prioritize tasks, accept responsibility, and work within deadlines.

• Capability to lead and operate in an observational/coaching style environment.

• Creativity and the ability to work independently.

• Excellent written, oral, and interpersonal communication skills, with a successful track record of collaborating with diverse groups of employees and customers.

• Proficient in computer software, including Google Suite.

• Must have a proven record of integrity that ensures compliance with accrediting standards and applicable federal, state, and local regulations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health benefits package.

• Supportive work environment with a focus on team collaboration.