Director, Mobile & Converged Services

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Mobile Product Portfolio

• Take charge of plans, pricing, packaging, promotions, and the comprehensive device compatibility and onboarding experience for eSIM, physical SIM, and BYOD flows.

• Lead the design of activation flows, optimize port-in success, and manage customer lifecycle initiatives.

• Establish and uphold fraud prevention measures, eligibility criteria, and operational guidelines.

• Product Vision & Roadmap

• Articulate the product vision and develop a multi-quarter roadmap for Sparklight Mobile and convergence projects.

• Create and manage business cases, financial models, and investment proposals for mobile product strategies.

• Enhance adoption and household penetration through bundling tactics that integrate mobile with broadband, streaming, and connected home services.

• Partner & Ecosystem Management

• Oversee commercial relationships with MVNE partners, carrier associates, and device ecosystem vendors.

• Lead negotiations for platform enhancements and align roadmaps with external collaborators.

• Ensure partner readiness for new product launches and capability expansions.

• Performance & Growth

• Own and enhance key mobile KPIs: attach rates, activation success, port-in completion, ARPU, and churn.

• Examine market trends and competitive positioning to maintain Sparklight Mobile's relevance and uniqueness.

• Act as the internal advocate for the mobile customer, ensuring the product provides distinctive and meaningful value.

• Cross-Functional Execution

• Collaborate with Marketing, Sales, CX, Billing, Engineering, and Digital teams to guarantee seamless product launches and operational preparedness.

• Work alongside the Mobile Operations Manager to convert product strategy into consistent daily execution.

⛳️ Requirements

• Essential direct MVNO or MVNE operating experience.

• Over 7 years of product management or leadership experience in wireless, telecom, or a similar field.

• Practical experience with eSIM provisioning, digital activation processes, and BYOD onboarding.

• Proven success in expanding a mobile subscriber base from an early or mid-stage level.

• Experience in managing MNO and MVNE commercial partnerships, including contract negotiations and roadmap coordination.

• Strong analytical and financial modeling capabilities, with the ability to independently construct and justify business cases.

• Outstanding cross-functional communication skills and the ability to influence across all levels without formal authority.

• Strongly preferred background in converged connectivity products that integrate mobile with broadband, streaming, or connected home services.

• Experience at an MVNO functioning in a resource-constrained, high-growth setting.

• Familiarity with the cable/broadband operator landscape and its strategic connection with mobile.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance for yourself, your spouse, and children.

• Paid time off, including vacation, holidays, and personal/sick days.

• 401(k) with a 100% company match starting on day one of employment (up to 5% of eligible compensation).

• Group Legal plan that includes Identity Theft Protection.

• Additional perks such as tuition reimbursement (up to $5,250 in the first year).

• Annual community support contributions to various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for advancement.

• A collaborative work environment.

• Complimentary Cable One services for associates residing in a serviceable area.

• Remote access to select premium channels (Cable One, Sparklight, Cable America, and ValuNet Fiber Only).